A growing commercial insurance provider is seeking a dynamic Team Lead - Underwriting Operation to oversee a team of underwriters and manage the daily operations of an underwriting unit. This role blends leadership, risk evaluation, and process optimization in a fast-paced, collaborative environment.
Team Lead - Underwriting Operations
Location: Hybrid - San Antonio, TX (2 days in person, 3 days remote)
A growing commercial insurance provider is seeking a dynamic Team Lead - Underwriting Operations to oversee a team of underwriters and manage the daily operations of an underwriting unit. This role blends leadership, risk evaluation, and process optimization in a fast-paced, collaborative environment.
Key Responsibilities
Team Leadership & Development
• Supervise and mentor a team of underwriters, fostering professional growth and performance excellence.
• Conduct performance evaluations, provide coaching, and support training initiatives.
• Lead staffing efforts including interviewing, hiring, and onboarding.
Underwriting Oversight
• Ensure underwriting decisions align with internal authority levels and company guidelines.
• Review referrals, endorsements, cancellations, renewals, and other policy transactions.
• Promote sound risk assessment practices to support underwriting quality and profitability.
Operational Efficiency
• Monitor workflows and service levels to ensure timely and accurate processing.
• Identify and recommend improvements to underwriting procedures and tools.
• Collaborate with leadership to meet production targets and strategic goals.
• Support system enhancements, special projects, and new business initiatives.
Compliance & Quality Assurance
• Ensure adherence to applicable insurance regulations and internal compliance standards.
• Address regulatory inquiries and resolve escalated customer concerns.
• Champion a culture of accountability, quality, and customer-centric service.
Cross-Functional Collaboration
• Partner with internal teams to align underwriting operations with broader business objectives.
• Adapt to evolving guidelines, technologies, and market strategies.
Qualifications
Required Skills & Knowledge
• Proven leadership and team management experience.
• Strong background in Property & Casualty underwriting and risk analysis.
• Excellent communication, organizational, and decision-making skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Self-motivated and collaborative mindset.
Education & Experience
• Bachelor's degree required.
• Minimum 2 years of Property & Casualty underwriting experience.
• Prior experience in a leadership or mentoring role is preferred.